SPOC S.A - ServiceNow Technical Consultant | Join SPOC
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AI ServiceNow Consultant

  • Wrocław, Wielkopolskie, Poland

Briefly about what we do

We have reasons to be proud! 💪

In 2010, we were the first in Poland to start the journey with ServiceNow - a complex cloud platform that is already used by almost 7,000 companies around the world. 

Today, we are one of the leading ServiceNow partners in Europe, serving customers regardless of latitude. 😊

We have the unique ServiceNow Elite Partner status. We lead the demanding projects, both implementation and development. Our main specializations are ITSM, CSM, ITOM, CMDB, Sec Ops, AppEngine, GRC. We bring together real professionals and the greatest ServiceNow enthusiasts. Our team currently consists of over 100 specialists with high competences confirmed by the certificates required by ServiceNow.

The company's headquarters is in Poznań, but we also have offices in Wrocław, Toruń, Warsaw and Luxembourg.

What is the responsibility of a Technical Consultant at SPOC?

Skills we are looking for

🔸  Min. 3 years professional experience in business and process analysis, implementation and maintenance of the ServiceNow platform

🔸 Implementation experience based on ITIL and/or SCRUM methodology

🔸 ServiceNow System Administrator Certification

🔸 Outstanding communication skills (both written and spoken) covering all levels of management as well as technical and business roles

🔸 Ability to explain and paraphrase requirements and make technical assessments
🔸 Excellent English and Polish skills - C1 is a must
🔸 Ability to work in a team and coordinate activities at various stages of projects
🔸 Proactivity, focusing on solving problems and finding improvements
🔸 Willingness to learn and constantly discover new areas
🔸 Excellent analytical skills
🔸 Availability to occasional business trips
🔸 Willingness to get experience with AI-based solutions and generative AI technologies on the Now Platform


🔸 Working closely with customers to identify and translate their business and technical requirements to be implemented by delivery teams

🔸 Preparing and running workshops, trainings, presentations, consultations, analyses and implementation concepts, collecting feedback from customers

🔸 Defining solution architecture, using out-of-the-box components and plugins, as well as custom features, advising customers on best approach

🔸 Cooperation in terms of designing, configuring, developing and testing proposed solutions

🔸 Assessing and producing all relevant technical and customer-facing documentation

🔸 Close cooperation with the internal project team

🔸 Delivering technical consulting services to activate, configure, integrate and customize ServiceNow products, using configuration and if required, scripting

🔸 Coaching and mentoring other delivery team members, sharing ServiceNow best practices and knowledge

What we offer

📃 Employment contract or B2B cooperation
Work with the prestigious and fastest growing cloud platform in the world
💻 Gaining experience in select ServiceNow products
⭐ Development in the area of designing Service Management solutions using cloud computing and SaaS
🌎 Gaining experience in the design and implementation of IT processes, Enterprise Service Management solutions, project implementation in international teams
📚 Guaranteed training budget and full reimbursement of all required certificates
⏰ Relaxed workplace, non-corporate style, flexible work hours and a hybrid mode
💪 Direct access to knowledge portals and knowledge events
⚕️ Private medical care, sports card, integration events and other perks

Nice to have

🔸 ITIL certificate

🔸 Bachelor’s degree in computer science or computing-related fields

🔸 Ability to create Web Services – REST, SOAP

🔸 Experience in design, implementation and management of databases

🔸 Experience in creating database-based applications

🔸 Experience with AI-based solutions

🔸 Experience with Generative AI technologies on the Now Platform