Briefly about what we do

We have reasons to be proud! 💪

In 2010, we were the first in Poland to start the journey with ServiceNow - a complex cloud platform that is already used by almost 7,000 companies around the world. 🌍

Today, we are one of the leading ServiceNow partners in Europe, serving customers regardless of latitude. 😊

We associate real professionals and the greatest ServiceNow enthusiasts, because our activity is 100% focused on these solutions.

Every day we strive to make SPOC something more than a place of work. We make real friendships, celebrate birthdays, breakthrough moments as well as small successes. We value courage and proactivity in solving problems, we do not charge for mistakes. Each of us has a real impact on what SPOC is today and everyone can feel important.

What is the responsibility of a Technical Consultant at SPOC?

Skills we are looking for

🔸 Min. 3 years professional experience in business and process analysis, implementation and maintenance of the ServiceNow platform

🔸 Ability to configure the ServiceNow platform in at least one of the following areas: ITSM, CSM, FSM, SPM, ITOM, or others.

🔸 Experience in implementation and configuration of any of ITOM products (Discovery, Service Mapping, Event Management)

🔸 Implementation experience based on ITIL and/or SCRUM methodology

🔸 ServiceNow System Administrator Certification

🔸 Outstanding communication skills (both written and spoken) covering all levels of management as well as technical and business roles

🔸 Ability to explain and paraphrase requirements and make technical assessments
🔸 Excellent English and Polish skills - C1 is a must
🔸 Ability to work in a team and coordinate activities at various stages of projects
🔸 Proactivity, focusing on solving problems and finding improvements
🔸 Willingness to learn and constantly discover new areas
🔸 Excellent analytical skills
🔸 Availability to occasional business trips

Nice to have

🔸 ITIL certificate

🔸 Good programming skills in JavaScript, HTML, CSS

🔸 Bachelor’s degree in computer science or computing-related fields

🔸 Ability to create Web Services – REST, SOAP

🔸 Experience in design, implementation and management of databases

🔸 Experience in creating database-based applications

Responsibilities

🔸 Delivering ServiceNow implementation and maintenance projects: building and improving the system and processes

🔸 Working closely with customers to identify and translate their business and technical requirements to be implemented by delivery teams

🔸 Preparing and running workshops, trainings, presentations, consultations, analyses and implementation concepts, collecting feedback from customers

🔸 Defining solution architecture, using out-of-the-box components and plugins, as well as custom features, advising customers on best approach

🔸 Designing, configuring, developing and testing own solutions

🔸 Assessing and producing all relevant technical and customer-facing documentation

🔸 Close cooperation with the internal project team

🔸 Delivering technical consulting services to activate, configure, integrate and customize ServiceNow products, using configuration and if required, scripting

🔸 Coaching and mentoring other delivery team members, sharing ServiceNow best practices and knowledge

What we offer

📃 Employment contract or B2B cooperation
🚀 Work with the prestigious and fastest growing cloud platform in the world
💻 Gaining experience in select ServiceNow products
⭐ Development in the area of designing Service Management solutions using cloud computing and SaaS
🌎 Gaining experience in the design and implementation of IT processes, Enterprise Service Management solutions, project implementation in international teams
📚 Guaranteed training budget and full reimbursement of all required certificates
⏰ Relaxed workplace, non-corporate style, flexible work hours and a hybrid mode
💪 Direct access to Subject Matter Experts, knowledge portals and knowledge events
⚕️ Private medical care, integration events and other perks